FAQ

About order

1. Is CHINA TIMESCOOTER  a wholesaler or retail dealer?
Could you accept my order if I'm an end user and only need small quantity?
I'm sorry, we are large wholesaler and don't do retail business.

2. How about the procedure for order?
Generally speaking, the procedure is usually as follows:-
Send us enquiry by either email or fax, and we will make you detailed offer.
After everything is confirmed,We will send you a Pro forma invoice with our bank information.

We will arrange production and effect shipment after receipt of 30% deposit,
and we will fax you Bill of lading after shipment, 
You're kindly requested to pay the balance as soon as receipt of the fax of Bill of lading, 
Full set of original shipping documents will be sent to you by courier after we receive final payment,
Then you can take delivery based on these documents at your port.

3. Could you send me printed catalogue?
I am sorry, but we don't have printed catalogue,
because our main distribution channel is via Internet, only few customers need printed catalogue,
Also, we always develop new products very quickly, it's unworkable to update printed catalogue again and again,
Please browse www.chinatimescooter.com to find the products information.
It's better for you to bookmark our website and visit it regularly to keep yourself informed of new products.

4. How can I get prices?
Send us your enquiry by either email or fax, we will make you offer soon.
Also, Let me know the destination port so that we can advise you shipping cost accordingly.

5. What's your minimum order quantity?
Normally, minimum order quantity is one 20 feet container.
And three kinds of standard container are used widely:

6. What are FCL and LCL?
FCL means "Full Container Load".
LCL means "Less Container Load".

7. Could I mix the container with several different models?
Mixed container is acceptable, subject to our final confirmation,
Let me know model No. and quantity per model first,
I will confirm back to you if it's acceptable.

8. Can I order some samples before placing full container order and how do you ship them?
Small sample order is acceptable, subject to our final confirmation.
Also, you're kindly requested to pay extra handling cost per small order.

Normally, If the volume of required samples is less than 2CBM 
We can only send them to you by courier.

If the volume of required samples is more than 2CBM,
We could send them by sea.

It's impossible to ship samples by air,
because the batteries and engine are hazardous goods and strictly prohibited taken into air flight.

9. Is scooter easily damaged during transportation?
Frankly speaking, scooters can be easily damaged during courier or LCL transportation,
because the package of these products are always big and heavy.
We strongly suggest you order full container, we can make sure that the cargoes are sent to you in good condition in the case of FCL,
because our forwarder will arrange a container especially for you.

10. How can I pay for my order?
Payment term for full container order based on CNF or CIF by sea:
30% deposit by T/T in advance, the balance by T/T against the fax of Bill of Lading.
Payment term for full container order based on FOB by sea:
30% deposit by T/T in advance, the balance by T/T after you receive copy of bill of lading by fax or e-mail and we will consider whether to accept forwarding agent you appointed about credit.
Payment term for samples order to be shipped by courier: 100% by T/T in advance.
"T/T" means telegraphic transfer, the same as a bank wire transfer.

11. Can I pay by L/C?
Our payment term is usually T/T in the case order is not so big.
L/C is rather too complicated to carry out and it's time costly.
Both of us would be heavily charged by bank too.
If you insist on L/C, we agree.
but your order amount should be more than EUR20000.

12. How long does it take to deliver my vehicle?
Normally, we will effect shipment within15days to 25 days after receipt of 30% deposit.
Transit time depends on your destination port.

13. How to arrange shipping insurance?
We can arrange shipping insurance for you. 

14. How will I know when my goods will arrive?
You will be informed of the departure time and ETA (Estimated Time of Arrival) upon we send goods out. You can also trace the container or parcel on Internet. 

15. What are the documents you provide for clear through customs?
Normally, full original shipping documents based on FOB or CNF includes Bill of lading, GSP Form A (CO), Invoice and Packing list,
and extra insurance policy will be provided based on CIF.
Packing declaration and other special documents are also available under demand.

16. How do I handle customs?
Customs can be handled for you by the local clearing agent for some nominal fees which you have to fix up or else you can do the customs clearing yourself with ease by filling in the suitable forms and paying the necessary inspection charges. 
For details, please inquire with your local customs office or local import broker.

17. Will the goods be delivered to my warehouse after shipping?
In the case of sea shipping, we can only deliver the goods to your destination seaport or other transportation terminal place, not door to door,
It's you who should arrange the inland transit from terminal place to your warehouse.
In the case of small samples delivered by courier, the samples will be given to your hand.